Cron, Rodnley L.Assuring Customer Satisfaction. a Guide for Business and Industry New York Van Nostrand Reinhold 1974 0442217544 / 9780442217549 Cloth in Dj Very Good Good Very Good in Good jacket 8vo-over 7¾"-9¾" tall. A text with guidelines for insuring consumer satisfaction as a principle of business and management. Dust jacket chipped at head and tail of spine. A more detailed description of condition is available by email request.